FAQ & SHIPPING INFO
GENERAL FAQ:
Roasting and order fulfilment.
We roast coffee Monday to Friday, Orders placed before 12pm are dispatched the same day; after 12pm, the next working day. Click & collect orders are ready for collection the following day of ordering between Monday to Saturday.
How to update my delivery address for Non-subscription orders.
To update your delivery address for non-subscription orders follow the steps below:
- Log into your account, this should bring you to your profile page
- On the page you will see the current address for delivery, select/click View Addresses'
- Select edit to update the delivery address currently set
OR
- Scroll to the bottom and select/click 'Add a New Address'
- When adding a new address, be sure to check the box next to 'Set as default address'
Delayed or missing deliveries.
Couriers can sometimes experience influxes in orders which may extend the delivery of your parcel. You can keep updated on your order by following the tracking information received once we process your order.
If your order is lost during transit or you need assitance tracking your parcel get in touch with us at hello@darkartscoffee.co.uk with your order number and we will assist you.
Received the wrong product or order.
Mistakes happen from time to time, if you receive the wrong product get it touch via email at hello@darkartscoffee.co.uk with your order number, letting us know the product you received and we will work on sending you the correct item while also arranging collection for the incorrect product.
Returns, exchanges and damaged items.
To return or exchange an item, contact us with your order number and details. We'll arrange either a replacement or refund within 30 days of receiving the item. Please note, shipping costs for returns/exchanges are not covered by Dark Arts.
If your order arrives damaged, please contact us with your order number and a photo of the damage. We'll replace the items or provide a refund/online store credit.
COFFEE FAQ:
How we roast.
Our coffee is roasted with a light, modern approach. Dragon and Lost highway are roasted specifically for espresso so have slightly more development than the others, however, they are still light by espresso standards.
My favourite coffee is out of stock, will you restock?
We buy as much as we can from the farm, sell while it’s still fresh and when it’s gone, it's gone... but we do often go back to the same coffee the following year, so if there was something you liked, let us know and we'll earmark it for next season! Shoot us a message if you'd like recommendations or find similar coffees to your past favourites.
SUBSCRIPTION FAQ:
How we process your subscription order
We handle all subscription orders on a weekly Wednesday - Thursday and all orders are free of any shipping charges.
It's important noting that the date you initiate the subscription will act as the recurring charge date and may not align with the dispatch date of your subscription.
Upon shipping your order, you will receive a new email containing your tracking number, follow this to stay updated with your parcel.
How to update my delivery address for Subscription orders
To update your delivery address for subscription orders follow the steps below:
- Log into your account, this should bring you to your profile page
- Select/click 'Manage Subscriptions' this will open a new webpage
- Select/click 'Address & payment details'
- Select/click 'Manage addresses'
- Update the current address
OR
- Add a new address
- To set all future deliveries to this address, click 'edit' on the new address and tick the box next to '
Use this address for all my products'
How to edit subscription product / frequency
To edit the subscription product / frequency:
- Log into your account, this should bring you to your profile page
- Select/click 'Manage Subscriptions' this will open a new webpage
- Select/click 'Manage Subscriptions'
- Select the subscription you want to update and update accordingly
How to edit subscription payment date
To edit the subscription payment date:
- Log into your account, this should bring you to your profile page
- Select/click 'Manage Subscriptions' this will open a new webpage
- Select/click 'Manage Subscriptions' and select the subscription you want to update
- Select 'Reschedule' and set the preffered date for the payment to go out on.
SHIPPING FAQ:
International orders
International shipping is available to all customers, we ship all orders with Royal Mail by default but also offer shipping via DHL.
To understand cost of shipment add your address to your order at basket and follow the checkout process.
Customs charges may be incurred at the destination country, if you find your order is delayed get in touch with us at info@darkartscoffee.co.uk and we will assist.
Shipping options and prices
For all UK orders we offer shipments with DPD and Royal Mail
For international orders we offer shipments with Royal Mail (tracked and untracked) or DHL.
To understand cost of the shipment, add your address at checkout.
For any issues with deliveries or assistance clearing items through customs email info@darkartscoffee.co.uk